Zendesk

Link Quin with Zendesk to automatically update support tickets and access knowledge base articles during meetings. Quin creates ticket summaries and retrieves help center resources instantly.

The Zendesk integration allows Quin to manage your support tickets and access knowledge base articles through conversation. Ask Quin to search tickets, create updates, or find help center resources without leaving your workflow.

When you connect Zendesk to Quin, you can search for specific tickets by requester or assignee, create or update tickets with new information, view complete comment histories, and search your Help Center articles for answers.

How to set it up

Go to Settings > Integrations
Find Zendesk and click Connect
Sign in to your Zendesk account when prompted
Authorize Quin to access your Zendesk workspace

Once connected, you can ask Quin to manage tickets and search your knowledge base through chat, voice, email, or text.

What to expect

After setup, ask Quin to handle Zendesk tasks during meetings or throughout your workday. For example, say "Show me all open tickets for Sarah" or "Search our help center for password reset instructions" and Quin retrieves the information immediately. When Quin creates or updates tickets, the changes appear in your Zendesk workspace right away with full comment history and details.

Working with tickets

Ask Quin to search for tickets using specific criteria like requester name, assignee, or status. Quin can create new tickets from meeting conversations when customers report issues or questions arise. When you need to update an existing ticket, tell Quin what information to add and Quin applies the changes directly.

To view a ticket's complete history, ask Quin to show you the comments. Quin retrieves the full conversation thread so you can see all updates and responses without switching between tools.

Using knowledge base articles

When you need information from your Help Center, ask Quin to search for specific topics or keywords. Quin searches through all published articles and returns relevant results with links you can share with customers or team members.

This works well during support calls when you need quick answers. Instead of searching manually while a customer waits, ask Quin to find the article and Quin provides the information you need.

Common questions

Can Quin create tickets from meeting notes? Yes. During or after a meeting, ask Quin to create a ticket based on the conversation. Quin captures the relevant details and creates the ticket in your Zendesk workspace.

What ticket information can Quin access? Quin can view ticket details including requester, assignee, status, priority, subject, description, and complete comment history. Quin searches and filters based on any of these fields.

Does Quin work with Zendesk Guide? Yes. Quin searches all articles published in your Zendesk Help Center or Guide and can retrieve specific articles by topic or keyword.

Can Quin update ticket status or assignments? Yes. Ask Quin to change ticket status, reassign tickets to different team members, or update priority levels. Changes appear immediately in Zendesk.

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