Microsoft Teams Phone
Automatically processes Microsoft Teams Phone transcripts and handles the follow-up.
A call doesn't come with the same built-in structure as a scheduled meeting, which makes it easy for the details to get lost once the next call starts. Quin connects to a Microsoft Teams Phone account, and once a call's transcript is ready, retrieves it, reads what was discussed, and puts together the recap and follow-up work that would otherwise wait for a free moment that rarely comes.
What you can do with Microsoft Teams Phone and Quin
- Get a summary of key decisions and action items.
It's pulled from every transcribed call, without uploading anything yourself. - Get a follow-up email drafted into your inbox for review.
It's based on what was actually discussed on the call. - Keep your CRM current from the call itself.
There's no separate step to log what happened afterward. - Set Guidelines for which calls get processed.
Skip short calls or internal team lines with plain-language instructions. - Delete a specific recap manually.
If one gets created that you don't need, removing it takes one step. - Disconnect at any time.
Recaps already created stay in place even after the integration is removed.
Who this helps most
- Sales and support teams making a high volume of calls, where writing up notes after each one would eat into time for the next call.
- Anyone using Microsoft Teams Phone as their primary line, so calls get the same treatment as scheduled video meetings.
- Teams that only want certain calls processed, since Guidelines can skip internal lines or short check-ins automatically.
How this shows up day to day
- A string of client calls back to back.
Each one gets its own recap and follow-up draft once the transcript is ready, without anyone stopping to write it up. - A short internal call that doesn't need a summary.
A Guideline set to skip calls under a certain length keeps a recap from being created in the first place. - A call where transcription wasn't enabled.
Quin can only work from a transcript Teams Phone actually generated, so nothing gets processed for that one.
Frequently asked questions
What happens when I connect Microsoft Teams Phone?
Quin starts monitoring your Teams Phone account for new call transcripts. Once a call ends and the transcript is ready, Quin retrieves it and generates a recap.
Do I need to do anything during the call?
No. Make the call the way you normally would in Microsoft Teams Phone. Quin picks up the transcript afterward without any manual upload or trigger.
Can I control which calls get processed?
Yes. Guidelines accept plain instructions like "only process calls longer than 5 minutes" or "skip internal team calls," and any recap can be deleted manually afterward.
Is my data kept private and secure?
Yes. Quin is SOC 2 Type II certified and encrypts data in transit and at rest, the same standard applied across every integration, not just Microsoft Teams Phone.
Does Quin replace Microsoft Teams Phone?
No. Teams Phone still handles the call and the transcription. Quin picks up from there and turns the transcript into notes and follow-up work.
